TESTIMONIALS

Totally fab!
It’s safe to say the electrics in our new property were a bit of a nightmare, however Kieran went above and beyond for us throughout our renovation process. Our options were made clear to us at every stage and Kieran was always on hand to answer any of our questions and was incredibly accommodating. We’ve had a lot of tradesman help us throughout this phase of our renovation and Kieran has been a total stand out, his professionalism and work ethic has been fantastic and he’s been a joy to have in the house. I can’t recommend him enough and we will certainly work with him again in the future.

Emily Benton

Kieran has carried out numerous electrical works throughout our house and has done so to a very high standard. He is polite, friendly and goes above and beyond to provide advice and guidance when you're unsure of the solution to a problem.
I will not hesitate to recommend him to others.
Thanks for your service!

Sinclair John

Kieran at Kendrick Electrical Services undertook a range of electrical work in our house over a number of days, including replacing and upgrading lights, fitting external sockets, fitting infrared heaters and a number of other repairs and replacements. He did a great job - great knowledge and advice, great quality work, great attitude and approach! We are very pleased with all the work done.  I would happily recommend Kieran and Kendrick Electrical Services to anyone needing reliable, quality electrical work.

Stuart Dawson

I would not hesitate to recommend Kieran for his excellent workmanship and customer care.
Kieran took the time to understand my requirements, agree a comprehensive plan and then execute it expertly in a timely fashion.
In addition Kieran has a keen eye for neat solutions and a commitment to safe working practice and installation which inspires confidence.
An excellent electrician and a thoroughly nice person.

Anne McLoughlin

We used Kendrick Electrical for the installation of some wall heaters and extra plug sockets.  Kieran was very professional and knowledgeable and we were happy with his description of what was needed and the recommendation of heater.  Kieran booked the job in quickly and it was completed on time.  We were very impressed with the job done, it was very neatly finished off and we would have no hesitation in using Kendrick Electrical again or indeed recommending him

J Hawkes

We have had various inside and outside lights fitted/replaced, in various locations inside in the kitchen, bathroom, garage and outside lights in various locations, plus an extractor fan in a shower room. All the work has been carried out to a very high standard, including updating various power points and electrical boards where deemed necessary, all the time checking in with us on what needed to be done before going ahead with the work and with extreme patience and good advice when we wanted to change our minds on things! Very reliable, always turned up as agreed and extremely polite and helpful in talking through our requirements. We highly recommend his services.

Customer in oxfordshire

 

Complaints policy

KENDRICK ELECTRICAL SERVICES LTD.  always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. 

To ensure the business can put things right for you, as soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.  

The business will arrange a convenient date to come and view and/or remedy the situation.

In the unlikely event the business is unable to resolve your complaint having exhausted the business complaints procedure, it may be necessary to use another complaint service.  Where the business cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

Ombudsman Services/Alternative Dispute Resolution

If you choose to escalate your complaint: You can do so through one of the following:

The business is NICEIC registered.  NICEIC offers a Complaint Service for registered members.  Details of the complaints which can be escalated are available online at http://www.niceic.com/find-a-contractor or call them on 01582 539036.

The business has access to an Ombudsman service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.  If you choose to you can refer your complaint to the Dispute Resolution Ombudsman.  Before the Dispute Resolution Ombudsman can deal with your complaint you will need to contact Which? Trusted Traders on 0117 456 6031 who can explain if you are eligible to use the Ombudsman’s services.

NICEIC PLATINUM PRICE PROMISE

The Platinum Promise provided by NICEIC for the business enables eligible customers to get work put right in the event the  business is no longer registered, or has ceased trading.


The Platinum Promise can be used if the business was registered with NICEIC at the time the installation was completed and the work was  fully completed within the last six years.  For further information go online to:


https://www.niceic.com/find-a-contractor/platinum-promise